The latest Customer and Partner Satisfaction Survey carried out by TNS on behalf of Microsoft has revealed that Connexion has the X factor where client services for IT support are concerned. 94% of customers said they would recommend Connexion, with the same number were ‘satisfied’ with the service they received.
When considering some of the key components of customer recommendation Connexion often perform well above the benchmark set by other Microsoft partners in the UK. Connexion scored an impressive 17% more on product and service quality when compared to other Microsoft IT support partners in berkshire and (GB).
‘Value’ also made it to the list of KPIs used to measure partner success. For this, Connexion scored 9% higher than its surveyed competitors, and a whopping 17% more for the technical competency of staff. These figures are reflected in testimonials received from clients, including:
services I receive from Connexion Ltd. Their technical
expertise has been of great value to us.”
to step in with any issue we're unable to resolve ourselves
big or small and are an essential component of our IT systems”
According to the research, Connexion’s ability to meet customer needs for IT support is also worthy of a round of applause. Scoring 10% higher than the benchmark figure, the research demonstrates Connexion’s ability to tailor services accordingly.
James Stratton, Managing Director of Connexion commented “I am really pleased with the results of the survey which vindicates the hard work and dedication of the people at Connexion. However, I am also not complacent and appreciate that there are still ways that we can continue to improve the service we offer to our customers so that 100% of customers would recommend us.”
